We understand that when you make an order, you want your gear as quickly as possible and we will do our best to make that happen. Most of the items we sell will ship quickly and be at your doorstep as early as possible. However, certain locations may take extra time as operations of courier companies are not in our control and we cannot be held responsible for delays in delivery of the shipment.
Clustcoat provides free shipping on all online orders anywhere in India. The standard shipping time is 3-9* business days for domestic orders depending on your location. You can track your order either by logging into your account on our website or using the AWB number on our logistics partners’ websites.
Note: Currently, we do NOT deliver outside the territory of the Republic of India.
We require 1-2 business days of lead time prior to shipment. The products ordered will be at your doorstep within 9 business days of your payment having been cleared. For orders which are placed using Credit Card/Debit Card/Net Banking Payment Option and are under verification, the delivery timeline is applicable post the payment has been verified.
Note : We do not have Pay on delivery ( POD ) payment option.
Delivery delays due to customer unavailability or discrepancies in billing address or failures in providing contact number for delivery. (If the courier has come to the shipping address within seven business days and not been able to get delivered. The courier may or may not contact you before coming – that is something we have no control over)
Delivery to certain areas eg. North Eastern states, J&K, Remote areas in Hills etc. may have a longer delivery period due to lack of accessibility, poor weather conditions, security reasons etc.
Lead time may increase to 2-3 business days on orders with special promotional offers
In case of cities dealing with law and order situations, delivery of courier might get temporarily effected.
Shipping charges
We provide FREE shipping on all online orders anywhere in India.
Octroi charges wherever applicable is prepaid and not to be borne by the customer.
It is our endeavor to ship all items in your Order together; however this may not always be possible due to product characteristics, or availability. Also there may be restrictions on accepting Orders for certain pin codes as cannot be shipped to those destinations. In such scenarios, order will not be accepted online and message will be displayed requesting to provide an alternate pin code.
Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place multiple orders.
In instances where customer places multiple orders within a day or two, we might combine orders and ship them together.
Tracking
We shall be sending the tracking URL of the courier so that you can track the delivery yourself also or just log into your account on our website and track your order with the AWB number provided to you.
We have a tie up with leading courier service providers in India for better logistic services.
*Please note that the operations of courier companies are not in our control and we cannot be held responsible for delays and thus the delays in your trip. However, we assure you that we try to get the order delivered to you at the earliest.